Privacy Policy
Understand how we handle your data and protect your privacy.
Effective date:
1. Introduction
Airtime Sure (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, mobile application, and related services (the “Services”).
2. Information we collect
We may collect the following categories of information:
- Account information: name, email, phone number, and login credentials
- Transaction information: purchase history, bill payment details, receipts and references
- Device and usage data: device identifiers, app events, IP address, and approximate location
- Support communications: messages and information you provide when contacting support
3. How we use your information
- Provide and improve the Services
- Process transactions and deliver purchased services (e.g., airtime, data, bills)
- Prevent fraud, abuse, and unauthorized access
- Provide customer support and respond to requests
- Comply with legal and regulatory obligations
4. Sharing and disclosure
We may share information with:
- Service providers that help us run the Services (payments, analytics, support tools)
- Partners necessary to deliver products (e.g., VTU/bills aggregation providers)
- Authorities when required by law or to protect users and the platform
5. Data retention
We keep information as long as necessary to provide the Services, comply with our obligations, resolve disputes, and enforce agreements.
6. Security
We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.
7. Your choices
- Access and update account information within the app (where available)
- Request support for account-related questions
- Opt out of certain communications where applicable
8. Contact us
If you have questions about this Privacy Policy, contact us via support@airtimesure.com.ng or call 08075900950.